Order Confirmation & Tracking
- After placing an order, you’ll receive a confirmation email immediately.
- Once your order ships, you’ll receive an email with a tracking number so you can monitor its progress.
- During checkout, you can select your preferred shipping method on the Order Information page.
Order Processing Time
We process orders Monday through Saturday with a standard processing time of 1-2 business days. Orders ship promptly after processing.
Exceptions & Delays:
- We are closed on Sundays, which may cause slight delays.
- High-demand periods may extend processing time to 3+ business days.
- Orders with incorrect payment details or address information may be delayed.
Shipping Information
Shipping Carriers
We partner with reliable carriers including:
🚚 FedEx, DHL, USPS, and UPS for fast and efficient delivery.
Estimated Shipping Times
Delivery times vary by destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-7 business days |
| International | 10-21 business days |
Note: Shipping times do not include the 1-2 day order processing period.
Shipping Costs
Shipping costs are calculated at checkout based on your location. Below are our flat-rate fees:
United States
- Standard Shipping: $5.99 for the first item
- Additional Items: $4 each
International
- Standard Shipping: $7.99 for the first item
- Additional Items: $5 each
💡 Tip: You can see the exact shipping cost before completing your purchase by entering your shipping address at checkout.
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number.
- Please allow 2-5 business days for tracking updates.
- If tracking information is not available after 5 days, contact our support team at [email protected] for assistance.
Delivery Information & Address Changes
Ensuring Correct Address Details
To avoid shipping issues, double-check your delivery details before completing your purchase.
Changing Your Shipping Address
- You have 24 hours from the time of order placement to request an address update.
- To make changes, email us at [email protected] with the correct details.
- After 24 hours, we cannot modify your address, and you may need to contact the shipping carrier directly.
Shipping Restrictions & Return to Sender Policy
- Customers are responsible for providing complete and accurate shipping details, including apartment numbers.
- If your package is returned due to incorrect address details, we cannot issue a refund.
- Most returned packages are stored at the carrier’s facility and do not return to our warehouse.
Refunds & Missing Packages
We do not offer refunds for orders that:
❌ Were not delivered after multiple carrier attempts.
❌ Were refused by the recipient.
❌ Had incorrect address details provided by the customer.
❌ Show as “delivered” but were not received.
For missing packages, we will provide you with the carrier’s tracking information so you can follow up with them directly.
Multiple Addresses & Special Shipping
Can I Ship to Multiple Addresses?
🚫 No, we do not support shipping a single order to multiple addresses. Please place separate orders if you need items shipped to different locations.
Do You Ship to PO Boxes & Military Addresses?
✔ We ship to PO Boxes.
🚫 We do not currently ship to Military APO/FPO addresses.
Taxes & Duties
- Import duties, taxes, and local fees are NOT included in the item price or shipping cost.
- Orders ship DDU (Delivery Duty Unpaid), meaning customers are responsible for any import taxes charged by their country.
- Please check your local customs regulations for potential additional charges.
For any questions, feel free to contact us at [email protected]. We’re happy to help! 🚀